Refund policy

BEDELY.COM – RETURN & REFUND POLICY

1. General Policy

All return and refund requests are subject to review and approval. Due to the nature of cosmetic and personal care products, certain items may not be eligible for return for hygiene, safety, and quality assurance reasons.

Bedely reserves the right to refuse returns that do not meet the conditions outlined in this policy.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and unopened
• The item must be in its original packaging and condition
• The request must be submitted within a reasonable time from delivery

Returns that do not meet these conditions may be declined.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Required documentation:

• Clear photo of the product
• Photo of the outer shipping box
• Photo of the shipping label
• Photo clearly showing the issue

Failure to provide sufficient evidence may result in denial of the claim.

4. Missing or Incomplete Orders

Orders may be shipped in multiple packages.

If an item is believed to be missing, customers must provide:

• Photo of all items received
• Photo of the shipping box
• Photo of the shipping label

All claims are subject to investigation and verification.

5. Customer Preference Returns

Returns requested for reasons such as:

• Change of mind
• Ordered by mistake
• No longer needed

may be accepted at our discretion and are subject to:

• Customer responsibility for return shipping costs
• Approval prior to return
• Strict inspection upon receipt

6. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used cosmetic products
• Personal care items
• Items not in original condition

Exceptions may be made at our sole discretion.

7. Refund Conditions

Refunds will only be issued:

• After review and approval
• After returned items are received and inspected (if applicable)

Bedely reserves the right to issue partial refunds where appropriate.

8. Delivery & Liability

Once an order is shipped, delivery responsibility transfers to the carrier.

If tracking indicates delivery:

• Customers must verify receipt at the delivery location
• This includes mailbox, parcel locker, neighbors, or building management

Bedely is not responsible for lost or stolen packages after confirmed delivery, but may assist with carrier investigations.

9. Order Cancellations

Orders are processed promptly. Cancellation requests must be submitted immediately.

Cancellation is not guaranteed once processing has begun.

10. Contact

Email: support@bedely.com
Response Time: 24–48 business hours